Finding a good cleaning service can be challenging. There are many things to consider when making your decision.
Clients want to hire companies that they can trust. They also want to be able to get accurate quotes quickly. Katie says that great customer service is important. She has heard of companies earning new clients simply by answering the phone quickly!
1. Ask for Referrals
Getting referrals is one of the best ways to get new clients for your cleaning service. It is often less expensive than advertising and people are more likely to trust a friend’s recommendation over an advertisement.
When asking for referrals, it is important to be polite and sincere. You should also provide a list of benefits your services provide to potential clients. This can include details like saving time, money, or the hassle of shopping for supplies.
Creating an incentive program is another great way to encourage clients to recommend your cleaning services. This can be in the form of a discount or a free cleaning. Customers will also appreciate that your cleaners are well dressed and have a professional appearance. Customers also want to know who is coming into their homes and whether they are insured.
2. Check Online Reviews
Online reviews are the modern version of positive word of mouth and one of the most important factors clients consider when hiring a cleaning company.
When researching a cleaning service, look at their online reviews on Google, Yelp, and BBB. While it is not uncommon to find the occasional bad review, a pattern of mostly positive reviews is a good sign.
If you are a cleaning business owner, make it a point to ask every client for a review. Daisy recommends asking in person if possible, as this shows that you truly care about the feedback your customers provide. You can also automate the process by sending a survey after each cleaning or offering an incentive such as a raffle to generate reviews. This will help you get more 5-star reviews that are used in your marketing to attract new clients, check this site out.
3. Get a Quote
The first step in getting a cleaning service is to get a quote. This is best done using a website form that asks for the client’s name and contact information, as well as the details of their request.
This information can then be used to prepare a custom cleaning quote. This is important because it helps ensure that the client gets the exact services they need and that you aren’t over or undercharging them.
It’s also helpful to know what the local going rate is for your area. This will help you make sure that you’re not too high or low for the market, which could hurt your reputation and profits. You can use these tips to create a cleaning service quotation that will help you close deals faster.
4. Schedule a Visit
A good cleaning service should allow you to easily schedule visits, request services and updates, and provide clear, accurate quotes. They should also have quick and easy-to-read policies that help you avoid unnecessary fees, such as those relating to cancellations or rescheduling.
Make sure you understand who will be performing your cleanings, and if they’re employees of the company or independent contractors. Cleaning companies are usually more consistent than gig-based cleaners, and they’re more likely to perform background checks on their staff.
Gig workers who generate bad reviews or complaints are often removed from the platform, but with a full-service company, you can feel confident that your home will always be in good hands. Ask what type of training they receive and if they are bonded and insured.
5. Get Everything in Writing
Having clear communication with your clients will ensure that everyone is on the same page about what services are included. This includes explaining how payments are made and any additional fees you might charge (like for a deep cleaning before a move).
It’s also important to get everything in writing. This means a contract that outlines the types of cleaning tasks to be completed, the frequency of those cleaning tasks, and any other details you might want to cover.
Conclusion:
Lastly, you’ll want to make sure your cleaning service is insured and bonded. This will give you peace of mind in case something goes wrong while your cleaners are working in your home or business. This also shows your clients that you’re a trustworthy company.